New Clients2019-05-23T17:12:18-07:00

Welcome all New Clients!

Have you booked an appointment yet?

5 steps to take before your first visit!

Step number one
Step number two

Choose & fill in your Health History Questionnaire:

Step number three

Collect your Labs & Diagnostics

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….and any relevant health documents from past five years:

Email them to us ahead of time as PDF files OR bring paper copies when you come

Step number four

Gather your Coverage Info from your Extended Health Insurance Company

We do direct billing… but don’t leave yourself any billing surprises as you are responsible for the full payment when you come in if your company is experiencing any system glitches!  Call your company and fill in this form ahead of time to speed up your billing process to maximize your health benefits.

Link to Extended Health Benefits Coverage Form Here

Step number five

Arrive 20 minutes early!

… for your first visit to the clinic

To clear up any billing questions, to sign our waivers and informed consent documents so that we can start your visit on time!

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Cancellation Fees, Payment & Direct Billing Policies

If you have to cancel within 24 hours (or 1 business day) of the appointment start time, you will be charged the full visit fee.
NOTE: we are closed on Sunday, so all Monday cancellations must be made by Saturday!

Empower Health cannot guarantee that your insurance company will accept Direct Billing under all circumstances, so you will need to have a backup payment method.

Read Empower Health’s full Clinic Policies & Waiver

AFTER your visit:

Accessing Your Medical Records

Sign in to see your Visit Notes and follow-up instructions from your practitioners.  ( For video instructions click HERE ) If you did not receive an email invitation to log in within 24 hours of your visit, please call 604-336-2844.

link to the Patient portal
An update from Empower on COVID-19 Read the Statement